June 4, 2009
Fibre Technologies wins Herts. County Council contract with Xtera’s Traxe Global Services division as its services partner
Allen, Texas - Fibre Technologies Ltd (FTL) is partnering with Xtera’s Services Division, Traxe Global Services (Traxe), to provide first line maintenance support to its installations on the Hertfordshire County Council cross-campus network. Traxe will provide a first line support service for the Coarse Wave Division Multiplexer (CWDM) equipment deployed by FTL to maximise capacity on the Council network, and will ensure commitment to delivery of a four-hour-to-site service level agreement to the customer.
By partnering with Traxe Global Services, Fibre Technologies’ customers can benefit from three tiered service levels, from which a support package can be created that is specific to an individual business' needs. Tier one covers deployment, where customers can call upon a team of experienced engineers for assistance rolling out new technologies. Those with existing networks can choose the network operation centre and fault management service (tier two) that helps customers manage their data traffic more efficiently. The third tier offers first line network support for customers, maintaining and providing spares management and delivering round-the-clock assistance throughout the UK.
The FiberTech press release is available at www.traxeglobal.com/news_pressreleases.html
About Fiber Technologies
Fibre Technologies Ltd (FTL) enables companies to cope with the increasing demand for greater network bandwidth. Its fibre optic communication products and services allow telecommunications carriers, ISPs, universities and IT infrastructure providers to alleviate congestion in existing networks by providing innovative solutions that overcome capacity limitations.
FTL operates a 'partnership' approach with customers and has a good understanding of their needs, responding quickly to requirements and changing market trends. The company’s technical expertise and market understanding coupled with great customer service has resulted in a strong customer base which includes BT, NTL/Telewest Business (Virgin Media), Logica, Subsea 7, IPC Media, Sun Microsystems, many systems integrators and solutions providers, MSPs & ISPs, local & central government, including MOD & emergency services, as well as a number of top universities and research facilities such as those at Bristol, Lancaster, Imperial College, Warwick and many others.
For further information, please visit www.fibre.co.uk
About Traxe Global
Traxe Global Services, a division of Xtera Communications, is a responsive, flexible, service-based company that specialises in the telecoms sector and is adaptable to other related markets. Operating for over ten years, Traxe provides Deployment and 24 x 7 Maintenance Support services to a multitude of blue chip clients across a broad spectrum of products.
http://www.traxeglobal.com/
About Xtera Communications
Xtera Communications specializes in network infrastructure that delivers the highest capacity, reach and density. Our long-haul, Submarine, Metro and WAN technologies together with our deployment expertise drive customer success and long term value.
Xtera offers an extensive portfolio of Optical Transport solutions for long-haul, regional, metropolitan and sub-sea networks, and WAN Traffic Management solutions for both enterprise and telecom companies.
With deployments in five continents, Xtera’s Optical Transport portfolio helps service providers worldwide reach new markets via new deployments, and extends the life of their existing network assets with cost-effective upgrades. Xtera‘s innovative WAN Traffic Management solutions offer customers the best price/performance in network optimization.
Xtera delivers compelling advantage to its customers by maximizing network capacity, reach and value.
For more information, please visit www.xtera.com